Student Computer Repair

Effective Date: June 5, 2025
Issuing Authority: Senior Vice President for Administration and Finance
Policy Contact:Assistant VP of Information Technology and Chief Information Officer, helpdesk@mercer.edu, 478-301-7000

Purpose

The purpose of this policy is to establish policies and procedures for the support and/or repair of student‐owned computers.

Scope

This policy applies to student-owned computer systems.

Exclusions

Mercer-owned systems are not affected by this policy.

Policy Statement

Support Provided

The Mercer University Information Technology Help Desk provides the following support services on student‐owned computer systems:

• Assist in establishing a connection to Mercer’s wired and wireless network(s).
• Evaluation of problems with student systems. Once the system has been evaluated, Mercer IT will make a recommendation to the student on what needs to be done to resolve the problem.
• Provide tools so students can remove viruses, malware, and spyware from their computer systems. We regret that we are unable to perform virus, malware, or spyware scans on student computers.

Requirements
For Mercer IT to evaluate a student’s system, it must boot up fully to the installed operating system, and no hardware failures must be present.  If the system is not operational, the student should either call the manufacturer for a warranty repair or contact a computer repair facility.

Website Address

Information Technology: https://it.mercer.edu/student/index.htm

History

Approved by the Executive Vice President of Finance and Administration on April 24, 2009.
Revised June 5, 2025